PROMPTPRO SERVICES LTD, located at 20 Wenlock Road, London, England, N1 7GU, is committed to delivering high-quality online courses and providing a seamless learning experience. However, we acknowledge that certain situations may necessitate a refund. This Refund Policy specifies the conditions under which refunds can be requested for purchases made through our platform.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Course Not as Described: If the course you purchased contains significant discrepancies compared to the description provided on our website. Refunds will only be considered if the discrepancy materially affects the content or outcomes promised in the course description.
• Technical Issues: If you experience technical problems that prevent access to the course or use of the course and these issues cannot be resolved within a reasonable timeframe by our technical support team. Evidence of technical issues (e.g., screenshots, error descriptions, or logs) must be provided.
• Wrong Purchase: If you accidentally purchase the wrong course, you must notify us within 7 calendar days of the purchase date. Refunds for such cases will only be considered if the course has not been accessed or substantially used (defined as interacting with more than 30% of the course content).

2. Timeframe for Refund Requests

Refund requests must be submitted within 7 calendar days of the course purchase date. Refunds requested after this period will not be granted, except in the following cases:

• A significant issue with the course content, such as material inaccuracies or missing critical components, is identified.
• A service-related problem, such as persistent technical issues, prevents access to the course and remains unresolved despite reasonable attempts to resolve it.

Requests submitted after the 7-day period will be reviewed on a case-by-case basis, and refunds will be issued only at the discretion of PROMPTPRO SERVICES LTD.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line "Refund Request."
2. Provide Order Information: Include the following details in your email:

• Your order number.
• The course name.
• A clear and concise explanation of the reason for your refund request. Supporting evidence (e.g., screenshots of technical issues) should be attached, if applicable.

Response Time: We aim to check out details of your request within 3 business days and provide a resolution within 5 business days. Response times may vary during peak periods or in cases requiring additional investigation.

4. Refund Processing

Once your refund request is approved, the refund will be processed as follows:

1. Payment Method: Refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer valid (e.g., expired card), users must provide updated payment details to facilitate the refund process.
2. Refund Timeframe: Refunds are typically processed within 10 business days of approval. However, the exact timeframe for the refund to reflect in your account may depend on your payment provider or financial institution.

Alternative Resolution

Upon mutual agreement, the approved refund may be replaced with:

• Access to another course of equal or lesser value.
• Account credit that can be applied toward future purchases on the platform.

Users must confirm their choice in writing (via email) for any alternative resolution.

5. Non-Refundable Items

• Completed or Substantially Accessed Courses:
  If the user has accessed a significant portion of the course (e.g., more than 30% of the content), a refund may be limited, provided that the course meets its description and is free from defects. This does not affect the consumer’s right to a refund in cases of faulty or misrepresented content.

6. Cancellation and Refund Requests

• Cancellation Period:
  In accordance with the laws of England and Wales, consumers have the right to cancel a digital content purchase within 14 days of purchase, provided they have not begun accessing or downloading the course materials.

• If Access Has Begun:
  If the user has started the course within the 14-day period, they retain the right to a refund if the course is defective, not as described, or fails to deliver as promised. In other cases, refunds are granted at the discretion of the company.

• How to Request a Refund:
  Please email [email protected] with the subject line “Refund Request.” Include your order number, course name, and a brief explanation of the reason. We will review your request within a reasonable timeframe.

7. Changes to the Refund Policy

PROMPTPRO SERVICES LTD reserves the right to modify, update, or amend this Refund Policy at any time. Any changes will:

1. Be Published: Updated versions of the Refund Policy will be posted on this page with the revised date clearly indicated.
2. Apply Prospectively: The revised policy will apply only to purchases made after the effective date of the changes. Purchases made prior to the effective date will remain subject to the Refund Policy in effect at the time of purchase.

Users are encouraged to review this page periodically to stay informed of any updates. Continued use of the website or platform after policy changes have been posted constitutes acceptance of the revised Refund Policy.

8. Contact Information

If you have any questions, concerns, or require assistance regarding this Refund Policy, please contact us using the following details:

• Email:[email protected]
• Phone: +447470371982 (available during business hours, Monday to Friday)
• Mailing Address: PROMPTPRO SERVICES LTD
•  20 Wenlock Road, London, England, N1 7GU

PROMPTPRO SERVICES LTD ©

 

Effective Date:
Terms apply from 27 April 2025 and cover only events occurring after this date.

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